We are seeking an Inbound Collections Triage for our Customer Service department working within a large haulage provider. The role will work competently within the credit control function & will aim to support with escalating queries, handling invoices, & directing cases to the relevant team whilst speaking to large spender contacts.

Client Details

Our client is a large organisation, operating in the haulage & logistics industry. Known for their commitment to customer satisfaction, they have established a significant footprint in the market, earning a reputation for their quality products and services.

Description

Key responsibilities will consist of:

• Handle inbound calls and resolve customer queries promptly
• Ensure accurate documentation of all calls
• Identify and escalate priority issues
• Assist in maximizing cash collections
• Ensure that cash collected is accurately allocated against customer accounts
• Provide comprehensive support to the Credit Controller function
• General administration tasks including sending out copies of invoices & disputing claims
• Work closely with the collections team to resolve payment issues
• Provide customer feedback to the management team when necessary
• Adhere to all company policies and procedures
• Contribute to the overall success of the Customer Service department
• Support write-off recommendations in line with Client procedures
• Provide credit control support with handling inbound inquiries & customer escalations
• Negotiating & setting collection terms for the Credit team

Profile

A successful candidate should have:

• Excellent numeracy skills
• Basic understanding of principles of collection processes
• Technical premium and claims knowledge desirable, but not essential
• Ability to work on own initiative
• Ability to prioritise own workload to meet strict deadlines
• Organised and accurate, with good attention to detail
• Strong communication skills
• Prior experience in a customer service role or collections based function
• Strong communication skills, both written and verbal
• An ability to work well under pressure
• Excellent organisational skills and attention to detail
• Proficiency in using Microsoft Office Excel & order processing systems

Job Offer

• A competitive salary range between 25k- 26k
• Performance awarded incentives with bonus
• Opportunity to work in a large retail organisation
• Hybrid working 2 days home 3 in office after probation
• Pleasant working environment in Nantwich
• Generous holiday leave
• Continuous professional development opportunities