Student Support Officer (EL160 & 162)

Salary: £22,556 – £25,205 (per annum)

Contract Type: Permanent

Hours: 37 per week

Location: 1 Post at Ellesmere Port Campus & 1 Post at Crewe Campus

We are seeking inspiring individuals to join our team as Student Support Officer. This role involves welcoming learners to College and ensuring that they are wearing their lanyards, holding focus groups with learners for feedback about their College experience, encouraging positive behaviours amongst learners in the wider College environments and responding to requests for help and support from learners in liaison with other College staff/departments. Providing First Aid where required (full training will be given).

Key Responsibilities:

Maintain high visibility across the campus, communicating effectively with learners and promoting positive behaviours;

Be a member of the Be-Safe team supporting learners under the supervision of the Designated and Deputy Designation Safeguarding Leads;

Be present at the campus barriers in the morning to support learner arrival; and

Act as first aider as required.

Key Person Specification Requirements:

Level 3 qualification or above, in a relevant discipline;

GCSE Grade C (4/5) in Maths and English (or equivalent);

Ability to develop good working relations and rapport with young people (16-18 years) and adult learners;

Experience of working with groups and/or individuals in a supportive environment;

Current, valid driving licence; and

Enhanced DBS check.

Please see the Job Description and Person Specification for further details.

Benefits:

Access to world-class facilities;

Access to new qualifications to support your career in education such as short online courses in the areas below. If you're interested in learning more about this, please email [email protected].

Equality and Diversity

Information, Advice and Guidance

Understanding Safeguarding and Prevent

Principles of Customer Service

Extensive upskilling and professional development opportunities;

Competitive salary;

Pension scheme;

35 days holiday (plus bank holidays);

College 'Count Me In' social platform;

Online benefits platform;

Onsite fitness and childcare facilities;

Onsite Costa, café, shop, restaurants, hair and beauty salon; and

Free onsite parking

How to apply:

If you're interested in this excellent opportunity, you can apply by sending a completed application form to [email protected] by 9am, 2 April 2025.

The selection process will take place on 28 April 2025 at our Crewe campus.

We are unable to accept CVs.

Please note that applications submitted via recruitment agencies cannot be considered.

Cheshire College South and West is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to provide a DBS Disclosure, Right to Work evidence and original qualification certificates. References will also be sought.

Ellesmere Port Campus

Our impressive facilities are the perfect place for learners to meet new friends and be immersed in an environment that is ideal for learning. As well as our modern classrooms, the Ellesmere Port Campus boasts:

Construction & Engineering Centre (Refurbished Summer 2022);

Award-winning restaurant, Academy West (Refurbished Summer 2023);

Mock aircraft cabin;

Fitness gym;

Hair, beauty and barbering salons (Refurbished Summer 2023); and

Professional theatre.

Crewe Campus

Our impressive facilities are the perfect place for learners to meet new friends and be immersed in an environment that is ideal for learning. As well as our modern classrooms, the Crewe Campus boasts:

A multi-purpose sports hall;

Climbing wall;

Fitness gym;

TV and radio studios with specialist equipment;

Mock aircraft cabin;

Award-winning restaurant, The Academy;

Hair, beauty and barbering salons;

Professional Centre Stage theatre and engineering and construction workshops; and

New Institute of Technology (Construction beginning 2024).