The Opportunity

As a Workshop Controller for Swansway, you'll work with the Aftersales Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop.

The role will be to oversee and manage daily workloads for the Technician team and support the front of house team to manage expectations to maximise the efficiency and performance of the workshop. You will be required to constantly review processes to ensure we achieve the highest levels of quality, housekeeping, health and safety and productivity.

Day to day you will allocate work to the team and monitor performance, you will assist and troubleshoot with complex jobs and motivate the team to achieve daily targets

More about the role:

Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met

Allocating working within the team

Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind

Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy

Working with colleagues and other departments to ensure a seamless service for customers

Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts

Providing estimates for servicing and repairs and setting timescales

Assisting technicians with technical challenges and finding the right outcome

Accurately recording technician time and writing technical reports and recommendations

Working with Service Advisors to ensure service standards with customers are met

More about you:

2 years experience in a Senior Technician role or currently a Workshop Controller in a franchised dealership

Team player and the ability to motivate a team

Excellent communicator, ability to work with Service Advisors and Technicians

A bit more about the family

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We're expanding our own-brand, Motor Match our used sites, and we don't stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it's not what we do that makes us the company we are, it's how we do it; it's our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who've been with us five, ten and fifteen years!

Benefits of working for Swansway Group:

Holidays that increase with length of service

Your Birthday off

Company Pension Scheme

Death in Service Benefit

Long service recognition

Annual flu jab

Discounts on products and services that extend to your family and friends

Cycle to work scheme

Employee recruitment referral payments

Employee assistance programme and counselling service

Occupational health services

Flexible working patterns

Car Benefit Scheme for employee or family

When you join Swansway, you're joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!