The opportunity

• **£30,000 - £35,000 OTE***

As a Service Advisor for Swansway you'll be reporting into the Aftersales Manager you will be responsible for the service and aftersales care of our customers. Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will manage the front of house customer journey and offer outstanding customer care to our customers.

You will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so that they leave our dealership feeling extremely satisfied every time while spotting upselling opportunities.

More about the role

Provide a knowledgeable, responsive, and efficient service

Manage all service telephone, email and walk-in enquiries

Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off

Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team

Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up

Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team

Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work

Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.

Maintain knowledge of retention products and services upselling where appropriate

To discuss and up-sell additional work to the customer, where appropriate

Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers

More about you

Essential:

Minimum of 12 months experience working in a dealership as a Service Advisor

Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods

Results focused, you will be resilient and overcome obstacles to succeed

A good technical awareness or understanding of vehicles and components

Experience of upselling products or services

Must have a valid driving licence

A bit more about the family

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We're expanding our own-brand, Motor Match our used sites, and we don't stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it's not what we do that makes us the company we are, it's how we do it; it's our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who've been with us five, ten and fifteen years!

Benefits of working for Swansway Group

Holidays that increase with length of service

Your Birthday off

Company Pension Scheme

Death in Service Benefit

Long service recognition

Annual flu jab

Discounts on products and services that extend to your family and friends

Cycle to work scheme

Employee recruitment referral payments

Employee assistance programme and counselling service

Occupational health services

Flexible working patterns

Car Benefit Scheme for employee or family

When you join Swansway, you're joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!