As a Workshop Controller for Swansway, you'll work with the Aftersales Manager to deliver a high level of productivity and an excellent standard of first-time repair, while making sure you always maintain a clean, safe and professional workshop.

The role will be to oversee and manage daily workloads for the Technician team and support the front of house team to manage expectations to maximise the efficiency and performance of the workshop. You will be required to constantly review processes to ensure we achieve the highest levels of quality, housekeeping, health and safety and productivity.

More about the role:

Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met

Allocating working within the team

Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind

Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy

Working with colleagues and other departments to ensure a seamless service for customers

Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts

Providing estimates for servicing and repairs and setting timescales

Assisting technicians with technical challenges and finding the right outcome

Accurately recording technician time and writing technical reports and recommendations

Working with Service Advisors to ensure service standards with customers are met

More about you:

2 years experience in a Senior Technician role or currently a Workshop Controller in a franchised dealership

Team player and the ability to motivate a team

Excellent communicator, ability to work with Service Advisors and Technicians

Benefits of working for Swansway Group:

- Holidays that increase with length of service

- Your Birthday off

- Company Pension Scheme

- Death in Service Benefit

- Long service recognition

- Annual flu jab

- Discounts on products and services that extend to your family and friends

- Cycle to work scheme

- Employee recruitment referral payments

- Employee assistance programme and counselling service

- Occupational health services

- Flexible working patterns

- Car Benefit Scheme for employee or family

When you join Swansway, you're joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!