A Crewe estate agency chain has achieved 'Standard of Excellence' for 2023 - making the shortlist for the biggest award scheme in the UK residential property industry.

Stephenson Browne, with a branch on Nantwich Road, has been recognised for delivering outstanding customer service to its clients by making the shortlist for The ESTAS.

The local property experts achieved the ESTAS 'Standard of Excellence' based on the service ratings it achieved - via customer reviews submitted to the ESTAS review platform.

Stephenson Browne achieved the ESTAS 'Standard of Excellence' based on the service ratings it achieved (Ryan Parker).

These reviews have been completed at the end of the moving experience and ESTAS monitors service ratings over a 12-month period.

This provides a highly accurate overview of the standard of service that's been delivered to the customers.

Stephenson Browne sales director, Craig Whitney, said: "We are very proud to be shortlisted.

"We take our levels of customer service very seriously because we know clients have a choice. 

"Hopefully we can go one step further and win at The ESTAS Awards in October."

This year's ESTAS shortlist has been calculated following the evaluation of 300,000 customer review ratings (Nub News).

The ESTAS 'Standard of Excellence' provides a kitemark, demonstrating the consistent service performance of every firm that has been shortlisted in 2023.

These awards honour the best, agents, conveyancers and mortgage brokers in the UK.

This year's shortlist has been calculated following the evaluation of 300,000 customer review ratings.

The regional and national winners will be announced in October at the prestigious annual ESTAS ceremony held in London. 

These awards will be presented by the UK's favourite property expert, Phil Spencer, in front of 1,200 of the UK's top property professionals. 

As well as Crewe, Stephenson Browne has branches in nearby Sandbach, Congleton, Stoke-on-Trent and Newcastle-under-Lyme (Nub News).

Mr Spencer added: "The ESTAS Awards are based on real feedback, from real clients experiencing real service, so they provide genuine proof of the service levels a firm is delivering to clients.

"Now more than ever high quality customer service is crucial if home movers are going to realise their dream of getting the property they set their hearts on." 

As well as Crewe, Stephenson Browne has branches in nearby Sandbach, Congleton, Stoke-on-Trent and Newcastle-under-Lyme.

READ MORE: Firefighters tackle deliberate 'disused' building blaze in Crewe for two hours.

Free from clickbait, pop-up ads and unwanted surveys, Crewe Nub News is a quality online newspaper for our town.

Subscribe to our FREE weekly newsletter email HERE - just click the 'SIGN UP' button.

Please consider following Crewe Nub News on Facebook or Twitter.