About The Role:

As the Shift Manager, you'll be at the heart of our operation, driving the success of our logistics chain and ensuring everything runs like clockwork.

You'll collaborate and build strong relationships with key teams - across the business.

This is your chance to lead from the front, shape strategies, and make a real difference in a fast paced, dynamic environment.

This is a role for someone who thrives in a structured and organised environment, yet is adaptable when things shift because in warehousing, they often do.

No two days are the same in this fast-paced role. You'll manage a variety processes, and help improve how we work to ensure consistent, work practices. If you're ready to get stuck in and make an impact, we'd love to hear from you.

• Contract: Full time permanent contract
• Hours: 40.25 hours per week
• Shift Pattern: 4 on 4 off rotational shift pattern
• Working Hours: 6:00pm - 6:00am

Here's What You Can Expect To Be Doing:

Leadership & Support

• Lead, motivate and support a diverse team across multiple departments.
• Allocate tasks and ensure completion to operational standards.
• Provide direct support to the Operations Manager and step in when required.
• Foster a culture of collaboration, development and accountability across our network.

Operational Excellence

• Oversee smooth operations across multiple departments.
• Plan team schedules and allocate labour to meet operational targets.
• Attend key operational and union meetings to maintain alignment.
• Complete operational reporting, escalate issues and ensure effective communication.
• Produce accurate shift handovers and incident reports.
• Support stock accuracy, investigate operational issues and raise maintenance requests.
• Be responsible for the management of all operational equipment.
• Conduct H&S walkarounds and ensure all safety procedures are followed.

People Management & Development

• Conduct 1:1s, development conversations and performance management (including PIPs).
• Manage welfare meetings, case reviews, disciplinary hearings and grievance investigations.
• Support recruitment through second stage interviews and onboarding new starters.
• Facilitate listening groups and share insights for continuous improvement.
• Manage training requests, employee recognition, holiday approvals and general people processes.
• Promote and encourage a positive culture, including advocating for reward and recognition.

A Few Things About You:

Logistics Operations

• Extensive knowledge of end to end warehouse operations.
• Experience in stock control, audits, workload planning and operational problem solving.
• Skilled in labour planning, dispatch and efficiency improvement.
• Confident using WMS, Microsoft Office and producing clear management reports.
• Ability to understand operational data and performance targets.

Leadership & Development

• Proven leader with experience in coaching, developing and motivating teams.
• Proven track record in talent spotting and creating succession pathways.
• Demonstrates strong capability in performance management, HR processes and building high performing teams, with a clear commitment to developing within your role.
• Calm, confident decision maker able to take on high level responsibility.
• Strong communicator who promotes accountability and collaboration.
• Operational Performance
• Able to optimise workflows, improve processes and deliver results under pressure.
• A proven record of improving operational performance.

Our Benefits:

• 24 days holiday
• At least 5% contribution pension scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Make a difference day (x2 fully paid charity days a year)
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

To see all our benefits and perks, visit our AO Benefits page