We're looking for a Services Manager to join our small, dedicated Services Team at Railway Benefit Fund (RBF), a national benevolent charity supporting railway people and their families across the UK. Railway Benefit Fund is a charity which provides support to current, former and retired railway people and their families across the UK. We offer help to those in rail who need us. From financial grants and confidential advice, to online tools and a legal helpline, we provide a range of services designed to provide support through life's unexpected events. Our assistance extends not just to those working in passenger rail, but also to the wider rail supply chain as well as freight and supporting staff.
This is a role where you'll make a genuine difference. The Services Manager leads RBF's frontline grants and wellbeing support services. This is a hands-on role, supporting and guiding staff to provide high-quality, compassionate, non-judgmental and timely support to railway people in need.
You will lead the consistent and fair delivery of our services in line with RBF's eligibility criteria, policies and values, while ensuring the team has the guidance, support and confidence to make good decisions for the people we help.
You'll manage the team that works directly with beneficiaries, offering practical and financial support, understanding their situation, and helping them access the help they need with empathy and compassion.
As our services manager, you will:
Lead the team that is the first point of contact for beneficiaries who apply to us for support, and who lead our volunteering services
Manage the team workload, processes and systems
Manage spend against budgets, report to our Trustees and identify opportunities to improve our services
Work with the wider RBF team on the delivery of our overall strategy.
We're looking for someone who:
Demonstrates empathy, professionalism, and good judgement
Has experience as a manager of a small team
Has an understanding of welfare benefits, debt, or financial hardship, or the willingness to learn
Can manage a varied workload and communicate clearly with a wide range of people
The full job description, including key responsibilities and person specification, can be found in the supporting documents below.
RBF values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.
If you'd like to be part of a small team that provides meaningful support every day, we'd love to hear from you. The role is advertised as full time, but we would be willing to consider other working patterns that may suit the successful candidate.
We will consider any reasonable adjustments that candidates may need during the recruitment process. If there are any reasonable adjustments or additional options you'd like to request, please contact our office.
To apply please click on apply now and submit your CV and covering letter. Our contact details can be found in the attached vacancy advert.
The closing date for applications is Friday 6th November 2026.
Interviews will be held at our Crewe Office on Tuesday 10th and Wednesday 11th November 2026.
