About the roleWe have an exciting opportunity for a Service Manager to join the Guinness Property Team. This is a full time, 39 hours per week, permanent role based in our Crewe office. We are currently working to a hybrid working style.

The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service.

What we're looking forWe know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.

You'll be able to demonstrate

Essential:

• Up to date knowledge of building construction, maintenance, repairs and safety legislation.
• Experience of leading, managing, developing and motivating teams.
• Up to date knowledge of housing sector best practice and relevant legislation.
• Knowledge and experience of sub-contractor management.
• Experience of successfully delivering an excellent customer focussed repair service.
• Experience of repairs management information systems.
• Excellent oral and written communications.
• Ability to manage and performance manage operational teams.
• Demonstrate the Guinness Behaviours.

Desirable:

• Experience of working as part of a management team delivering front line services.
• Excellent organisational and time management skills.

Qualifications

Essential:

• Relevant Technical qualification - trade NVQ level 3 or equivalent.
• NVQ III First Line Management.

Desirable:

• Site Management Safety (SMSTS).

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

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